Service-Charge and Financial Administration Support for RTM Companies

We support resident-run RTM boards with bookkeeping, bank reconciliation, arrears handling, contractor invoice coordination and compliance-ready records — while leaving decision-making with the directors

Get in Touch

LATEST NEWS

Our Services

At Residentfirst Block, we specialize in service-charge bookkeeping, maintaining precise records for each flat, including amounts demanded, payments received, and outstanding balances. Our structured and consistent approach ensures all records are auditable, providing transparency and peace of mind for residents. Trust us to deliver responsive solutions that enhance community living.

Service-Charge Bookkeeping & Ledgers

At Residentfirst Block, we ensure financial clarity with precise bank reconciliation, aligning service-charge receipts with the RTM account. This confirms payment accuracy, identifies late payments, and prevents disputes. Our expert arrears team sends neutral reminders, addressing overdue payments with respect. We prioritize your community's financial health with transparency and responsive solutions.

Bank Reconciliation & Arrears Control

Residentfirst Block offers clear property management, making routine costs like insurance, cleaning, utilities, and maintenance easily visible. We help directors proactively manage budgets, avoiding last-minute collections and financial shortfalls. Trust us for smooth and efficient community finances.

Cashflow Visibility

At Residentfirst Block, we log and coordinate contractor invoices to ensure accurate allocation, preventing duplicate payments and overlooked expenses. Our approach keeps your records clear, making year-end accounts seamless. Trust us for transparent management and tailored solutions.

Contractor Invoice Coordination

At Residentfirst Block, we ensure meticulous management of service-charge records, maintaining a format that is suitable for accountants and defensible against challenges from leaseholders. Our commitment supports directors in fulfilling their legal responsibilities with transparency and diligence. Trust us to provide responsive solutions for your community while upholding the highest standards of financial management.

Compliance-Ready Records

Michael Robson, Sunderland

We had grown tired of delays and unclear explanations from our previous managing arrangement. ResidentsFirst attended the site promptly, assessed the issues, and coordinated contractors within days. Costs were clearly set out, records were easy to follow, and communication was straightforward throughout. A noticeable improvement from the outset.

Claire Patterson, Gateshead

For the first time, we have a clear view of how service-charge money is being used. The financial records are simple, transparent, and properly organised, which has made a real difference to confidence among residents. The building is better maintained and expenditure is easier to understand and control.

Stephen Murray, South Shields

What stands out is reliability. Issues are acknowledged, action is taken, and updates are provided without chasing. The process feels calm and professional, and it has removed a lot of uncertainty around how the building is looked after.